ONLINE TRANSACTIONS
QUALITY POLICY
As CK Boğaziçi Elektrik Perakende Satış A.Ş., we undertake to comply with the principles of the quality management system and to ensure continuous improvement of the effectiveness of the system, to comply with mandatory legislation, standards and customer requirements while performing our services and management activities, to act with the awareness of our responsibilities in every field in which we operate and to be based on reliability and quality service, to carry out our work within the framework of the principle of continuous improvement and contribution to all stakeholders and to provide uninterrupted and appropriate service with our Customer Satisfaction Policy, to sensitively manage the environmental consequences that may arise from our activities for the sustainability of life, and to fulfill our responsibilities towards the society in a timely manner and with the principle of transparency by continuing our efforts to meet the expectations of our stakeholders and employees at the highest level.
OUR MISSION
To provide and develop an easily accessible, high quality, privileged and end-to-end service experience with an approach based on customer satisfaction.
OUR VISION
To create a leadership that shapes the retail electricity sector and making this leadership sustainable.
INFORMATION SECURITY POLICY
CK Boğaziçi Elektrik Perakende A.Ş. is required to ensure the security of personal data and in-house critical/information assets in order to fulfill its responsibilities towards regulatory bodies, employees and customers. In this context, as CK Boğaziçi Elektrik Perakende Satış A.Ş., we undertake to ensure the effectiveness and continuous improvement of the ISO 27001 Information Security Management System and to provide the resources needed in this regard, to continuously inform our customers and employees about the Information Security Management System and to increase their awareness, to systematically manage and mitigate all risks related to our assets and thus establish sustainable relationships with all our stakeholders, to ensure the confidentiality, integrity and availability of the information assets of our organization and our stakeholders and customers, to fulfill our information security obligations arising from all legal, regulatory and contractual agreements with third parties, and to respond effectively and quickly to potential information security breach incidents and breaches and to take measures to minimize the impact of incidents.
CUSTOMER SATISFACTION POLICY
As CK Boğaziçi Elektrik Perakende Satış A.Ş., we undertake to comply with all requirements of the customer satisfaction management system, to comply with mandatory laws, regulations, and customer requirements when performing our services. We aim to diversify our communication channels in order to provide a good experience and sustainable service to our customers.
We commit to establishing correct communication with our customers after the sale of services and to ensuring customer satisfaction. Our approach includes regularly reviewing and continuously improving the requests of our customers, our complaint management processes, and the systems used to identify areas open to improvement and to increase efficiency. We investigate every issue communicated to us in depth, accepting that they are “right” in all requests, complaints, and suggestions received from our customers, and use this as an opportunity to improve ourselves.
Our goal is to produce effective and result-oriented solutions by addressing the demands, complaints, and suggestions of our customers in a customer-oriented manner. We review customer feedback objectively, diligently, and carefully, and provide solutions to our customers as a result of the review.
Our Customer Satisfaction Principles
• Transparency
• Accessibility
• Responsiveness
• Objectivity
• Privacy
• Accountability
• Free Solution
• Customer Oriented Approach
• Continuous Improvement
CALL CENTER POLICY
As CK Boğaziçi Elektrik Perakende Satış A.Ş.,
During the provision of our Call Center services;
We commit to considering customer needs and expectations,
Providing the necessary resources to deliver customer service,
Complying with mandatory laws, regulations, and customer requirements while performing our service,
Handling your requests within the framework of our Call Center principles.
Our Principles;
Being a pioneer among electricity retail companies' call centers
Being continuously and quickly accessible
Establishing honest, objective, and high-quality communication
COOKIE POLICY
Please click to cancel your current cookie preferences. .
As CK Boğaziçi Elektrik Perakende Satış Anonim Şirketi (“Company”), we use cookies on our website at https://www.ckbogazici.com.tr/ (“our website”). This Cookie Clarification Text has been prepared by the Company as the data controller within the scope of Article 10 of the Personal Data Protection Law No. 6698 (“PDPL”) and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Disclosure Obligation.
ABOUT COOKIES
Tracking technologies such as cookies, pixels, gifs (“Cookies”) consist of small text files or codes running on your browser that are placed on devices such as tablets, phones or computers during the use of online applications such as websites or mobile apps.;
Thanks to cookies, the servers of our website and applications recognize your devices and enable them to be managed. We can give examples of this situation such as your language preferences or the management of your traffic on the site. Cookies are created by the servers that manage the website you visit.;
Cookies also help us to improve our software to provide you with a better experience by analyzing the number and audience of visitors to our website or app. Cookies are classified under three main headings as cookies according to their parties, duration and intended use.
Cookies by Duration
Session cookies are cookies that expire when your browser session ends and allow us to track your actions during that browser session. Persistent cookies are cookies that are stored on your device between browser sessions and allow us to remember your preferences.
Cookies by Party
First-party cookies are cookies defined by the site you visit. Third-party cookies are cookies defined by a third party site other than the site you are visiting. Cookies according to their intended use are explained in detail under another heading. Your personal data collected will be processed for the following purposes (“Purposes”) and legal reasons and within the personal data processing conditions and purposes specified in Article 5 of the PDPL. Cookies are used for different purposes on the Website. Depending on the type of the relevant cookie used, the data processing purposes and the data processing condition under the PDPL that we rely on when using the relevant cookie may vary.;
Mandatory Cookies (Always Active);
Mandatory cookies are cookies that are placed on your device during your viewing of the Website and are necessary for the proper functioning of the online services offered. These are cookies that provide security, network management, detect site behavior that is not in accordance with the rules and procedures, prevent fraudulent activities and access to the Website. Mandatory cookies are first-party cookies and process personal data during the session (except for cookies regarding your privacy preferences, because these cookies last longer than the session duration) and are automatically deleted when the session ends. These cookies are used compulsorily in order to fulfill an information society service you have requested (logging in, filling in forms and remembering privacy preferences). For the data processing activities we carry out during the use of these cookies, we use the following data processing conditions of Article 5 of the PDPL: “Provided that it is directly related to the establishment or performance of a contract, it is mandatory to process personal data belonging to the parties to the contract” and “Provided that it does not harm the fundamental rights and freedoms of the person concerned, it is mandatory to process data for the legitimate interests of the data controller.;
Functional Cookies (optional)
Functional cookies remember the choices made by the user and aim to personalize the content of the website. If the user wishes, they can make their her choice regarding this cookie from the “Manage all cookies” section in the pop-up window and change the default settings from “off” to “on”.; For the data processing activities we carry out during the use of these cookies, we use the following data processing conditions of Article 5 of the PDPL: “Provided that it is directly related to the establishment or performance of a contract, it is mandatory to process personal data belonging to the parties to the contract” and “Provided that it does not harm the fundamental rights and freedoms of the person concerned, it is mandatory to process data for the legitimate interests of the data controller.”;
Performance and Analytical Cookies (Optional)
Performance and analytical cookies enable the tracking and analysis of the visits and traffic of the Website. Thanks to these cookies, information such as which areas on the Website are visited most frequently or infrequently can be obtained and the traffic of the Website can be optimized.; In other words, they are used by Website owners to estimate the number of unique visitors, to identify the most important search engine keywords that lead to a web page or to monitor the browsing status on the website. As the Website, we use this cookie for this purpose. For the data processing activities we carry out during the use of cookies, which are used in cases where you explicitly request the relevant information society service, and first-party analytical cookies, which are statistical measurement tools used for purposes that do not significantly affect the privacy of users, such as obtaining general - statistical information, we use the following data processing conditions of Article 5 of the PDPL: “Provided that it is directly related to the establishment or performance of a contract, it is mandatory to process personal data belonging to the parties to the contract” and “Provided that it does not harm the fundamental rights and freedoms of the person concerned, it is mandatory to process data for the legitimate interests of the data controller.” ; For the data processing activities we carry out during the use of cookies and third-party analytical cookies in cases where you have not explicitly requested the relevant information society service, we rely on your “explicit consent” as a data processing condition under Article 5 of the PDPL.
Personalized Advertising and Marketing Cookies (Optional)
Personalized advertising cookies are used to promote personalized products and services to you on the Website or in media other than the Website in accordance with your viewing history and visitor profile. For the data processing activities we carry out during the use of these cookies, we rely on your “explicit consent” as a data processing condition under Article 5 of the PDPL.; Below you can find different types of cookies we use on the Website. Both first party cookies and third party cookies are used on the Website.
COOKIE SETTINGS FROM BROWSER SETTINGS
You can change your preferences regarding cookies at any time by clicking on the “Edit Cookie Preferences” field in the footer area on the Website. To do this, turn the buttons on the cookie management panel “on” or “off” according to your preference and click the “Save Selections” button. Afterwards; refresh the page to activate your settings.; Cookies can be disabled or removed with the tools available in most browsers. Your preferences need to be defined separately for each browser you use and different browsers offer different functions and options. You can also exercise partial control through the browser's settings as described. You can access information on the management of cookies in frequently used browsers via the following links:
Google Chrome
(https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3Dde%20sktop&hl=en
Mozilla Firefox
(https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop)
Microsoft Internet Explorer
Safari
(https://help.apple.com/safari/mac/9.0/#/sfri40732)
Opera
(https://help.opera.com/en/latest/web-preferences/)
ABOUT INFORMING USERS WHEN COOKIES ARE UPDATED
We may add new cookies to the Website or change or remove the cookies used in line with the needs. We may change the types or functions of cookies or add new cookies to our website. Therefore, we reserve the right to change the provisions of this Cookie Clarification Text at any time.; In order to make a choice regarding such changes, the necessary information can be made through a pop-up window on the first visit to our site.
WHAT ARE THE METHODS OF REQUESTING INFORMATION REGARDING COOKIES AND APPLICATION OF RELATED PERSONS?
Pursuant to Article 10 of the PDPL “Disclosure obligation of the data controller”, you can access our disclosure text at the PDPL Clarification Text address in the main menu of our website. You can also contact us via our PDPL e-mail addresses to exercise the rights specified in Article 11 of the Law “Rights of the Related Person".