About CK Boğaziçi Elektrik Retail SalesWe serve 4,5 million customers equivalent to %10 of total population on the European Side of Istanbul with retail tariff approved by Energy Market Regulatory Authority (EMRA). We also sell electricity with discount tariffs and benefit campaigns by making bilateral agreements with eligible consumers without regional restrictions. In addition to converting the old invoice collection points to the Customer Transaction Centers (MİM) with the corporate transformation, we opened a store every three days starting from March 2015, when this transformation started, and became one of the hızlı fastest growing retail companies ı. We have close to 300 points with our MIM Turkey's largest energy retail channel. As CK Enerji Boğaziçi Elektrik, we are constantly working on our change and transformation in order to provide better quality service in our retail electricity sales and after-sales activities.
About CK Energy
CK Energy, providing services to 8.4 million electricity consumers has a 40 billion kWh of electricity distribution and sales force per year. CK Energy incorporates CK Energy Partnership Wholesale Electricity Sales Inc. as well as CK Akdeniz Electricity Retail Sales Inc., CK Boğaziçi Electricity Retail Sales Inc. and CK Çamlıbel Electricity Retail Sales Inc. in electricity retail sales sector and Akdeniz Electricity Distribution Inc., Boğaziçi Electricity Distribution Inc. and Çamlıbel Electricity Distribution Inc. in electricity distribution sector. CK Energy, proud to be the leader energy company in world’s fastest growing energy market, Turkey; invests in workforce, technical infrastructure and electronic hardware with the slogan of “Always with You” in every aspect of life.
CK Boğaziçi Elektrik offers and develops a high quality, exclusive and end-to-end service experience that is easily accessible with a client-based approach.Our Vision
To become a leader in the retail electricity sector and maintain this position.
Our Corporate Responsibility Principles
- We are aware of our responsibilities in every area we operate. Our operations are based on reliability and quality service.
- We are encouraging our employees in the framework of corporate responsibility to volunteer in social activities. We support projects together.
- We support our education, culture, arts, science, sports and health activities together with our employees for a healthier social life.
- In the regions we operate, we produce projects to improve the economic life and quality of life.
- We maintain our collective responsibilities on time and with transparency principle by continuing our efforts to meet the expectations of our stakeholders and employees at the highest level.
- We care about creating a harmonious work environment that supports our working energy and our power and ensuring the continuity of this environment.
- We love the world and we protect it. We actively manage the environmental consequences of our activities for the sustainability of life.
Our Quality Policy
As CK Enerji Boğaziçi Elektrik;
- We act with the awareness of our responsibilities in every field in which we operate and rely on reliability and quality service.
- Within the framework of corporate responsibility, we direct our employees to volunteer for the social and social activities in which they can take part and support the projects with them.
- We support education, culture, art, science, sports and health activities together with our colleagues for a healthier social life. We produce projects to improve economic life and quality of life in the regions where we operate.
- In order to meet the expectations of our stakeholders and employees at the highest level, we continue our efforts without slowing down and fulfill our responsibilities towards the society with the principle of timeliness and transparency. We care about creating and maintaining a harmonious working environment that supports our work energy and power.
- We love the world and protect it. For the sustainability of life, we manage the environmental consequences that may arise from our activities with sensitivity.
- We comply with all the requirements of Quality Management and conduct our activities within the framework of sustainability, continuous improvement and contribution to all stakeholders. While performing our service, we comply with the mandatory laws and regulations and customer conditions unconditionally and undertake to provide uninterrupted and appropriate service with our Customer Satisfaction Policy.
Customer Satisfaction Policy
Customer complaints and dissatisfaction;
- Free Solution
- Customer Oriented Approach
- Continuous improvement
principles, we follow until the solution is achieved and customer satisfaction is restored.Information Security Policy
As CK Energy Boğaziçi Elektrik, within the framework of our Information Security Management System;
- Ensuring confidentiality, integrity and accessibility, which are among the information security elements of our third parties and subscribers regarding our organization and information systems,
- Comply with the legal regulations and conditions related to ISO 27001 and related standards and agreements with third parties within the scope of information security,
- To mitigate these risks by evaluating the risks associated with our information assets,
- Fix information security events to prevent them from occurring again; and
- We are committed to raising awareness of all our employees on information security.
THIRD PARTY INFORMATION SECURITY POLICY
BGYS.FORM.004 Corporate Information Security Agreement must be signed before any information exchange with 3rd parties and before accessing CK Enerji Boğaziçi Elektrik's systems. Only third party employees who have the appropriate authority should have access to the information or communication systems of CK Enerji Boğaziçi Elektrik. BGYS.FORM.004 Corporate Information Security Agreement should be signed if the companies that maintenance and repair employees from outside CK Energy Boğaziçi Elektrik are working with will work in controlled areas of CK Enerji Boğaziçi Elektrik (data center, main control room, etc.). In order to use the name of CK Enerji Boğaziçi Elektrik in the documents to be published to the public, third parties must be authorized by the appropriate persons. Any changes to 3rd party personnel who have access to CK Enerji Boğaziçi Elektrik's information should be immediately notified to the relevant project / system manager. CK Energy Boğaziçi Electricity suppliers (related to information and information assets) should immediately take the necessary information security measures and notify the IT Help Desk if the information does not protect / protect the confidentiality, integrity and accessibility. CK Energy Software development etc. for Boğaziçi Elektrik suppliers of service improvements must comply with all policies of CK Enerji Boğaziçi Elektrik. In case of breach of the rules, the provisions of the breach of the Corporate Information Security Agreement will apply.
Our company, as a leader in the field of electricity distribution and trading in the Turkish energy sector, places utmost importance on work health and safety, creating a working environment that meets quality standards. We respond to the needs of our employees in the fastest way possible. We are constantly improving to use human power effectively and efficiently.